appointment opportunities captured
Example target when missed and after-hours calls are answered immediately.
Myla · The always-on AI front desk
Every conversation should end in action.
Myla answers in a natural voice, understands the request, follows your operating rules, completes actions in your systems, and creates a clean handoff when people need people.
Listening
Understanding intent
Completing the work
Myla intelligence layerOnline
62%of recorded bookings happened outside weekday 8–5
81%of recorded bookings were for new patients
43%of recorded bookings addressed urgent needs
24/7coverage for the workflows you choose
Percentages are calculated from 21 appointments completed by Myla across three dental deployments, May 15–July 31, 2026. The 24/7 figure describes configurable coverage, not a measured outcome.
Illustrative business targets
Measure what gets better.
Every deployment starts from a different baseline. These are example goals a business might set for Myla—not reported customer results.
call-to-book conversion
Example target when Myla can complete scheduling during the first conversation.
avoidable no-shows
Example target with confirmations, reminders, and follow-up workflows enabled.
response coverage
A coverage goal for the channels and workflows your business chooses.
Illustrative targets only. Actual results depend on call volume, baseline performance, enabled workflows, integrations, customer behavior, and operational execution.
One continuous workflow
Myla does not just talk.
Myla does not just talk.
Myla moves the work.
Answer
Pick up by phone, web call, or chat with the right brand, location, hours, and disclosure.
Understand
Identify intent, context, urgency, returning-caller details, language, and the next required question.
Act
Read and write approved systems: search, schedule, create, update, verify, notify, or route.
Follow through
Confirm the outcome, send the right details, log what happened, or hand off with context.
Capabilities
The front-desk toolkit, without the front-desk queue.
Each deployment turns on only the capabilities that match the business, integrations, and risk boundaries.
Natural, interruptible conversations
Real-time voice, phone, browser, and text experiences with noise handling, language detection, and returning-caller greetings.
Live availability and completed bookings
Offer exact returned times, respect scheduling windows and provider rules, then write the confirmed appointment.
New and existing customer workflows
Find records, verify identity, create new records, update details, and keep multi-person or household requests organized.
Status, reschedule, and cancellation
Look up upcoming appointments, move them to verified openings, capture optional reasons, and send follow-up details.
Insurance and eligibility context
Work from on-file information, search mapped payers, verify supported coverage, and record clear outcomes without promising benefits.
Human callbacks with the story attached
Capture the right contact, reason, location, and summary for customers or other businesses, then notify staff securely.
Multi-client and multi-location routing
Keep branding, policies, locations, hours, systems, and data scopes separated while sharing a reliable core.
Auditable outcomes
Track conversations, actions, latency, outcomes, recordings where enabled, and the exact points where workflows need improvement.
Myla in dental
Built against the realities of a busy practice.
Dental is where Myla proves the model: sensitive identity, live schedules, urgent needs, multiple patient types, insurance context, and no room for a made-up confirmation.
AFTER HOURS · 8:42 PM
Emergency caller
Caller
"I broke a tooth and need to come in tomorrow."
Myla
Confirms patient identity, checks emergency availability, and offers exact live times.
✓Appointment writtenEmergency note + insurance status captured
✓Answers phone, web-call, and chat conversations
✓Recognizes returning callers and language preferences
✓Finds existing patients or creates new patient records
✓Checks live schedules before offering exact times
✓Books cleanings, limited exams, and emergencies
✓Prevents duplicate bookings and protects provider constraints
✓Handles cancellations, reschedules, household bookings, and callbacks
✓Captures insurance context and supports real-time verification
appointments booked
booked after hours
new-patient share
urgent booking share
Recorded outcomes from the available deployment audit period, May 15-July 31, 2026. See the home-page proof note for metric definitions.
The workflow changes. The model holds.
Answer. Understand. Act. Follow through.
That operating loop applies wherever calls and requests turn into structured work.
Healthcare
Intake, scheduling, verification, urgent routing
Home services
Lead capture, qualification, dispatch, estimates
Beauty & wellness
Multi-location service booking and FAQs
Automotive
Service scheduling, status requests, follow-up
Property services
Resident intake, maintenance triage, escalation
Professional services
Consultation booking, qualification, handoff
Guardrails
Myla knows the playbook. And the edge of it.
01No invented availability. Myla offers only the times returned by the connected system.
02No invisible failure. Errors have defined recovery or escalation paths.
03No open-ended authority. Actions are bounded by the workflows and permissions you approve.
04No context-free handoff. Staff receive the reason, contact, location, and summary.
See Myla on your workflow
Bring the calls that keep slipping through.
We will map what happens today and show you where Myla can answer, act, and follow through.